Question: What is the difference between Purge and Import vs. Full Re-sync?
Answer: Full Re-sync is currently only available for Salesforce and Marketo.
Purge all data: Use this option to delete all data in your data source. This option, along with a subsequent data import, is useful for systems that delete records directly (as opposed to "marking them deleted"). For these systems (Marketo, Salesforce, etc.), Openprise cannot tell when a record has been deleted in the target system directly, so a periodic purge and re-import is recommended to sync the data between Openprise and the target system. When purging and re-importing, all jobs and/or bots will need to be paused to avoid errors based on data not being available.
Re-sync-Full Re-sync - This option is currently available for Salesforce and Marketo. This option will remove deleted records, add new records, add or remove attributes and update all data to time of re-sync. Jobs and/or Bots will continue to run when using this option.
The best option is to use Re-sync Full re-sync if available (Salesforce and Marketo) as there is no disruption to current processes. Purge and Import will need to be used for all other systems/files.